U-Connect Connecting Flight Service

During your journey, you will have a connecting flight in Hong Kong International Airport. 

With U-Connect, you can:

• Collect your boarding pass for both flight sectors at your departing port’s check-in counter*
• Check-in bags on your first flight for your whole journey – no need to clear customs or claim baggage in Hong Kong International Airport.
• If you miss your onward flight due to flight delay or unforeseen circumstances, we will honor your ticket on our next available flight. 

Please note that when you select a destination that is not directly to/from Hong Kong International Airport, U-Connect will need to be included at an additional fee. We recommend purchasing travel insurance to avoid any unexpected fees that may occur due to a missed connection.    

* Passengers travelling from Phu Quoc with an onward HK Express connection may need to collect their next boarding pass at the Hong Kong International Airport transfer desk (E1). Passengers must arrive at the desk at least 80 minutes before their connecting flight to avoid missing their onward journey. If a connection is missed, HK Express will rebook affected passengers on the next available flight to their final destination.

Please follow the steps below for your flight connection at Hong Kong International Airport 

1. If the onward boarding pass cannot be collected at departing port or if you would like to purchase U-Connect Connecting Flight Service, follow the signs to the HK Express Transfer desk at E1, and present baggage receipt upon check-in
2. Go through security screening
3. Check the departure monitors for the latest gate information
4. Arrive at the boarding gate 40 minutes before departure time