Important Travel Notice
Beware of Fraudulent Emails, SMS Messages, Websites and Social Media Accounts Impersonating HK Express
HK Express is aware of fraudulent emails, SMS messages, websites, social media accounts and other communications impersonating the airline. These messages may claim to offer refunds and ask customers to call a specified phone number, click on suspicious links, disclose personal information or make payments. If you receive such a message, remain vigilant. The phone number provided may not be an official HK Express contact number. Do not call it. Contact us only through the channels listed on the official HK Express website.
The HK Express Customer Connect Team is available daily from 8:00 a.m. to 8:00 p.m. Hong Kong time through the following channels:
WhatsApp:
https://api.whatsapp.com/send/?phone=85239517229
WeChat:
https://www.hkexpress.com/en-hk/wechat
Other contact methods:
https://www.hkexpress.com/en-HK/Need-help/Customer-Care
Outside service hours, please submit an enquiry using our Service Request Form:
https://hkexpress-eform.concentrix.com/en-HK
If you have doubts about a message’s authenticity, do not reply, click any links, open attachments, scan QR codes, or disclose personal information, login credentials, passwords, one-time passwords (OTPs) or credit card details. Messages concerning refunds, compensation, reimbursements, flight arrangements, surveys, reward claims or promotional offers should be verified through the official channels above.
If you suspect fraud, stop all interaction, retain the relevant information and report the matter to the police.
HK Express Relocated to Terminal 2 at Hong Kong International Airport on 10 June 2026
Last updated: 10 Jun 2026
HK Express
- Check-in and bag drop services have moved to Aisle U, Terminal 2 (T2)
- Arrival flight arrangements remain unchanged and continue to be handled at Terminal 1 (T1).
We advise all departing passengers to allow sufficient time to navigate the new terminal facilities prior to the
flight. Please click here for the latest information.
Important Notice on Power Banks and Lithium Batteries
In accordance with the latest ICAO and HKCAD regulations, each passenger is permitted to carry up to two (2) power banks onboard. All power banks and spare lithium batteries must be kept with you or packed inside your carry-on Small Personal Item, and must never be placed in checked baggage. For onboard safety, power banks must not be used for charging, recharged, or stored in overhead compartments during the flight.
For details on restricted items, please visit the Controlled and Banned Items page. Please note that the regulations of individual airports or destinations may vary, and the stricter regulations shall prevail.
Important Travel Notice during peak travel periods
During peak travel periods, airport traffic significantly increases. Passengers should allow ample time to reach the airport to ensure a smooth boarding process. Here are some important tips:
- Self-service kiosks at Hong Kong International Airport close 75 minutes before the scheduled departure time.
- Manual check-in counters close 60 minutes before the scheduled departure time.
- Boarding gates close 30 minutes before the scheduled departure time.
Passengers are advised to arrive at the airport three hours in advance to complete check-in procedures and go through security checks, ensuring a smoother and more enjoyable journey.
Important travel information for passengers traveling to the Philippines
All passengers (except specified individuals) must complete the eTravel registration on the designated website, https://etravel.gov.ph, at least 72 hours before arriving in the Philippines to meet local entry requirements. For more details, please refer to the official website.
Important Travel Notice for Passengers Traveling from / Transiting at Hong Kong International Airport
Passengers are kindly advised to arrive at their boarding gate at Hong Kong International Airport 45 minutes prior to the scheduled departure time, considering the time required for security procedures and gate distances. Please note that certain gates may require passengers to take an automatic people mover or shuttle bus in order to reach them, which may take 30 minutes or more. Passengers who miss the boarding time will be denied boarding. Thank you for your cooperation.
Important Notice for Passengers Departing from Airports with Security Screening Exemption
In accordance with the Hong Kong Aviation Security Legislation, all passengers must undergo security screening at the departure airport for flights to Hong Kong. Passengers who have not completed the security screening will not be allowed to board.
Important information for British National (Overseas) passport holders
Updated on 30 January 2021 – 22:30 HKT
The Government of the Hong Kong Special Administrative Region (HKSAR) has announced that with effect from 31 January 2021, British National (Overseas) passports will no longer be regarded as valid travel documents or proof of identity.
Passengers travelling to/from Hong Kong are asked to note the following:
- BN(O) passport cannot be used for immigration clearance in Hong Kong. The Hong Kong residents concerned may continue to use their HKSAR Passports or Hong Kong Permanent Identity Cards for entering or departing Hong Kong;
- BN(O) passport cannot be used as any form of proof of identity in Hong Kong. The Hong Kong residents concerned may continue to use their Hong Kong Permanent Identity Cards as proof of identity;
- When passengers board flights for Hong Kong, airlines concerned must require Hong Kong residents concerned to present their HKSAR Passports or Hong Kong Permanent Identity Cards as proof;
- Hong Kong permanent residents who are not of Chinese nationality and do not hold other valid travel documents may apply to the Immigration Department for Document of Identity for Visa Purposes for international travel.
Acceptance on Alcohol-based Disinfectant and Sanitizer Products
Updated on 30 January 2021 – 22:30 HKT
Alcohol-based disinfectant and sanitiser products (including hand sanitiser gel, alcohol wipes and medical alcohol) can be accepted in carry-on baggage if they meet the following requirements:
- Do not exceed max. volume of 100ml for each item
- All liquids, aerosols, and gels should be carried in one resealable, transparent plastic bag
- Each Guest can carry no more than 1L in capacity (There is no limitation on alcohol by volume (% of alcohol concentration))
Items exceeding the above stated volume should be packed into your checked baggage if they meet the following requirements:
- Total net quantity must not exceed 2kg or 2L per Guest
- Net quantity of each single article must not exceed 0.5kg or 0.5L
- Must be protected with a cap or other suitable means to prevent inadvertent release of the content
Please note that bleach products, including diluted household bleach are prohibited and cannot be accepted to board our aircrafts.
We strongly encourage Guests to practise hygienic measures and prevention control, you may find guidelines from the Hong Kong Department of Health here.
As with the prevention of all communicable diseases, we also recommend that Guests:
- Carry alcohol-based handrub
- Observe good personal hygiene
- If you choose to wear a surgical masks, prepare an adequate number for wearing onboard