FAQ (Seat Selection)
How do I select and purchase a seat?
To ensure you get your preferred seat in advance, it's best to select and purchase it during the initial booking. By doing so, you can save the most. However, if you have already booked your tickets, don't worry! You still have options to select and purchase seats. You can do this through the "Manage My Booking" portal, during Online Check-In, or even at the airport. Keep in mind that there may be different fees associated with these options, and it's recommended to do it as early as possible to maximise your savings.
What is the difference between Standard, Upfront and Comfort Seats?
We provide three seat options to our Customers.
- Comfort Seats are any seats in row 1 and the emergency exit row, providing additional legroom.
- Upfront Seats are located in the forward part of the aircraft, allowing passengers to disembark conveniently.
- Standard Seats refer to any seats that are not Comfort seats or Upfront Seats.
For details and requirements to each seat type, please visit Seat Option.
What should I do if my pre-booked seat is unavailable due to flight change, cancellation, or aircraft change?
Seat layouts can vary on each aircraft. If we need to change to another aircraft due to operational reasons, the seat assigned to you might differ from the one you originally selected during booking. While we may not be able to notify you in advance of this change, please rest assured that we will do our very best to assign you a similar seat nearby.
If you paid for seat selection and aren’t fully satisfied with your new seat, please contact our Customer Connect team, and we’ll be happy to assist with alternative arrangements.
Can I receive a refund if the selected seat that I have paid for is unavailable or changed?
If such a situation occurs due to operational reasons, you have the option to request a refund for the affected seat that you have paid for individually. No refund will be granted for unaffected seats under the same booking. Passengers who are eligible for a refund can submit their request through our Customer Connect Team. Please click here for contact information.
My seat is in the first row, emergency exit row, or with bulkhead, so I can't store items in the space in front of me. Where can I put my small personal item?
Even though you can't place Small Personal Items in the space in front of your seat for safety reasons, you're welcome to use the overhead compartments above your seat. These compartments are available on a first-come, first-served basis. Under certain circumstances, you might be invited to check in your Carry On Baggage (including Small Personal Items). No worries, in this case, the check-in arrangement will be free of charge.
Can I change my seat or select a new one at the airport counter or onboard?
- Yes, you may pay to select a new seat — or upgrade to a more comfortable one — at the airport counter or onboard, subject to availability. Please refer here for the applicable seat fees.
- If you have checked in online, you may cancel the check-in and purchase a seat if the following conditions apply:
- You have not checked-in your baggage; and
- You have not printed your boarding pass at the airport (smart check-in kiosks or check-in counters); and
- You have at least 3 hours prior to your scheduled time of departure.
Follow the steps below:
- Enter Online Check-in page > Enter Required Flight Details > View Boarding Pass > Cancel Check-in
- Moving to an empty seat without paying the required fee is not allowed. Thank you for your understanding and cooperation.
How do I change my pre-assigned seat?
You may purchase a new seat by either:
- contacting our Customer Connect Team here,
- approaching our check-in counter staff,
- approaching our Cabin Crew onboard.
Seats selection are subject to availability. Please refer here for the fee.
If I want to change my seat after checking in, what options do I have?
1. Self-service at your own convenience:
If you have checked-in online, you may still purchase a seat under the following conditions:
- You have not checked-in your baggage; and
- You have not printed your boarding pass at the airport (smart check-in kiosks or check-in counters); and
- You have at least 3 hours prior to your scheduled time of departure.
Follow the steps below:
Enter Online Check-in page > Enter Related Flight Details > View Boarding Pass > Cancel Check-in
2. Assisted:
a. Contact our Customer Connect Team here
b. Please contact our check-in counter staff
c. Please contact our Cabin Crew onboard
If I upgrade my seat at the airport or onboard, can I get a refund for my original seat?
If you choose to upgrade your seat, please note that the seat selection fee for your original seat is non-refundable. To avoid any inconvenience, we recommend carefully selecting your seat in advance to ensure it matches your preferences.
According to safety regulations, passengers who have purchased Comfort Seats are required to place your labelled Small Personal Items in the shared overhead compartment.